Contact Us
Our support team is ready to assist with account questions, verification issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, promotions or site access and we’ll respond promptly through live chat, email or phone. For complex account matters our specialists can guide you through KYC steps and payment checks to get you back playing quickly and securely. Live chat is best for quick replies; email is suitable for document submissions.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (24/7 live chat, email; typical reply within 1 hour) |
| Phone | +1 312 647 8291 (live advisers 09:00-22:00) |
| General Enquiries | [email protected] (billing, verification and account queries) |
| Affiliate Enquiries | [email protected] (partnerships and commission) |
| Working Hours | 24/7 (chat); phone advisers Mon-Fri, 09:00-18:00 |
Email Support
For detailed requests, account-related issues, or cases requiring documents, email is the preferred contact method. Please include a clear subject line, your account ID, and up-to-date contact details to help us process your request without delay. Use [email protected] and attach any relevant screenshots or documents to speed up verification.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day; however, complex issues involving identity checks, payments or security reviews may take longer depending on their nature. We’ll keep you updated by email and live chat during the process, and you can expect regular progress messages until the issue is resolved.
Feedback
Got feedback, suggestions or ideas to improve the site? We would love to hear from you. Send your thoughts through the feedback form or contact our support team. All messages are reviewed carefully by our product and support teams and used to guide updates, fixes and new features. Your input helps us improve the service and the overall user experience.