User Privacy Policy

At Gold Lion we take your privacy seriously. This page explains what data we collect when you use our casino and sportsbook services, how we use and protect that data, and the choices you have. We aim to be clear about account data, gameplay activity and payment information so you can manage your privacy with confidence while using GoldLion.

Types of data we collect

We collect several categories of information to provide and improve our services. This includes data you give us directly and data we gather automatically when you interact with our site.

Personal data

Personal data may include your name, date of birth, email address, telephone number, billing and payment details, and any identity documents provided for verification. We use this information to create and maintain your account, to verify identity when required, and to process deposits and withdrawals.

Technical data

Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers, language settings and log data. We use this data to deliver the website, improve performance, and protect accounts from unauthorised access.

Transactional data

Transactional data includes deposits, wagers, wins and losses, bonus usage, transaction records and communications with support. This information is used for account administration, payment processing, fraud prevention and to meet internal compliance checks.

How we use your information

We use collected information to operate your account, process payments, respond to enquiries, detect and prevent fraud, and provide customer support. Aggregated and anonymised information may be used for analytics, product development and to personalise offers - always without identifying you personally when used in aggregated form.

Data protection practices

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access to personal data within our team is restricted to those who need it to perform their roles. No system can be completely secure, so we encourage you to keep your account credentials safe and report any suspicious activity.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions, measure site usage and deliver basic site functionality. You can manage cookie preferences through your browser or the site’s cookie settings. Third-party analytics or advertising partners may also use cookies when you visit public pages.

User rights

You have rights over your personal data, including the right to access, correct, and, where applicable, request deletion or restriction of processing. If you wish to exercise these rights or have questions about the information we hold, contact our support team. We will respond in line with applicable practices and may require verification of identity before taking action.

Access, correction and deletion

To access, correct or request deletion of your data, log into your account and use available settings or contact support. Some account or transactional records may be retained as required for security, fraud prevention or legal obligations even after account closure.

Information sharing and third parties

We may share data with service providers that perform functions on our behalf, such as payment processors, identity verification and analytics. We require partners to protect your information and to use it only for agreed purposes. We do not sell your personal data to third parties.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will make a clear notice available on the site. For questions or to contact support regarding privacy, email [email protected].