Responsible Gambling Policy

At Gold Lion we take responsible gambling seriously. We want players to enjoy gaming in a safe, controlled way, so we provide practical tools and support to help you manage play, recognise warning signs and get help when needed. If you ever feel your play is getting out of control, please contact our team so we can help you take immediate steps to stay safe.

Player protection principles

We prioritise player safety and fair play. We encourage sensible play, clear limits and transparency about account activity. Our staff are trained to respond to concerns raised by players and to support requests for temporary or permanent account restrictions.

Activity-control tools

You can ask our support team to apply a range of controls to your account. These include deposit limits, account time-outs and full self-exclusion. Controls can be set or removed via live chat or by contacting [email protected]. We operate 24/7 customer contact to respond to urgent requests.

Deposit limits

Deposit limits are available on a daily, weekly and monthly basis. Limits can be set lower or higher, but increases may require a waiting period of 24 hours before taking effect. Setting a limit is a simple way to keep your spending within a budget you decide.

Loss limits

If you prefer, you can ask us to set a loss limit that caps how much you can lose within a specific period. Loss limits work alongside deposit limits to give you tighter control over net spending. Contact [email protected] to request changes.

Time limits and breaks

We offer account time-outs and cooling-off options to help you take a break. Cooling-off periods can start from 24 hours up to 30 days, and longer self-exclusion options are available for those who need them. If you choose self-exclusion we will block access and stop marketing contact for the agreed period.

Self-exclusion

Self-exclusion is a more serious step for players who need to stop gambling for an extended time. If you request self-exclusion, your account will be closed for the chosen period and we will provide information on next steps and support services.

Recognising problem behaviour

Common signs that play may be becoming risky include chasing losses, hiding gambling activity, spending more than planned, neglecting responsibilities and feeling unable to stop. If you notice these signs in your behaviour or that of someone you care about, consider using limits or self-exclusion and contact our team for assistance.

Practical tips to stay in control

Set a clear budget before you play and only gamble with money you can afford to lose. Use deposit and loss limits, take regular breaks, avoid gambling when stressed or impaired and keep payment methods under control. Talk to [email protected] if you need help setting limits or understanding your account activity.

Professional help and support organisations

If you need further assistance, recognised organisations include Gamblers Anonymous and the National Council on Problem Gambling. For players in some regions, resources such as GamCare and helplines (for example 1800-200-400) are available. GoldLion staff can help point you toward local services but cannot replace professional advice.